Technical Support & Help Center

Start by contacting our team to schedule a free consultation. We'll assess your needs, recommend the right solution, and provide a detailed proposal — all at no cost.

Yes. We offer live platform demonstrations, on-site pilots, and proof-of-concept deployments for qualified enterprise opportunities. Contact us to arrange a demo.

Yes. We can provide reference contacts from clients in your industry (subject to their consent) and detailed case studies from comparable deployments.

Standard support: Sunday–Thursday, 9 AM–6 PM (KSA & Egypt time). Critical system support for clients on our Enterprise SLA plan is available 24/7 via dedicated channels.

Existing clients can contact support by email (support@somasro.com), phone, or through their dedicated account manager. All tickets receive an acknowledgement within 2 hours during business hours.

Yes. For clients in Saudi Arabia and Egypt, on-site support visits are available through our maintenance agreements. Response times depend on SLA tier.

Maintenance agreements include preventive maintenance visits, software updates, hardware repair/replacement, help desk access, and a dedicated account manager. Contact us for a customized quote.

All hardware carries the manufacturer's warranty (typically 12–36 months). Extended warranties and replacement programs are available through SomasRO maintenance agreements.

Our software supports EPC Gen2 / ISO 18000-6C standard hardware from all major manufacturers. We can assess compatibility with your existing or preferred hardware.

Yes. We maintain spare parts inventory in both Saudi Arabia and Egypt for all products we sell, ensuring rapid replacement without cross-border shipping delays.

SomasRO's platform is cloud-native, hosted on AWS with MENA data residency. On-premise deployment is available for clients with specific data sovereignty requirements.

Yes. The SomasRO platform is fully bilingual in Arabic and English, including RTL interface support, Arabic reporting, and Arabic-language help documentation.

A standard SAP or Oracle integration typically takes 4–8 weeks. Custom integrations via REST API can range from 2–12 weeks depending on your system's complexity.

Yes. Our platform exposes a comprehensive REST API with webhooks for real-time event streaming. API documentation is provided to all clients.