Services
RFID Managed Support & Maintenance
Keep your RFID system performing at peak — always. SLA-backed helpdesk, proactive monitoring, and preventive maintenance from our local engineering team.
Support Features
Comprehensive RFID Support
24/7 Remote Monitoring
Continuous system health monitoring with automated alerts for any degradation in read performance or system availability.
SLA-Backed Helpdesk
Multi-channel support (phone, WhatsApp, email, portal) with defined response and resolution SLAs per your support tier.
Preventive Maintenance
Scheduled maintenance visits to clean readers, check antenna connections, update firmware, and verify system calibration.
System Health Reports
Regular reports showing system performance metrics, read rates, uptime statistics, and maintenance history.
Proactive Alerts
Automated notifications when read rates drop below thresholds, readers go offline, or hardware health metrics indicate failure risk.
Security & Firmware Updates
Managed application of security patches and firmware updates during agreed maintenance windows.
Support Tiers
Choose Your Coverage Level
Standard
Professional
Enterprise
Ready to Protect Your RFID Investment?
Talk to us about your support requirements. We'll recommend the right tier and explain exactly what you'll receive.